Frequently Asked Questions
Springdale Glen offers spacious one-, two-, and three-bedroom apartment homes with open layouts, stylish finishes, and private patios or balconies that make it easy to feel at home. Whether you're unwinding by the resort-style pool, working out in the fitness center, or gathering with friends in the outdoor community spaces, there's something for everyone to enjoy. Conveniently located in Clarkston, you'll have easy access to shopping, dining, and major highways.
Apartment homes do not include private yards; however, select homes feature patios or balconies.
We offer agent-guided tours (Monday through Saturday). Contact the leasing office or visit our website to schedule a tour at your convenience.
Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.
Applicants must provide a valid government-issued ID and proof of income, such as recent pay stubs, an offer letter, bank statements, or tax documents. All applicants 18 years of age or older must complete an application.
Applicants are required to demonstrate a gross monthly income of at least 3 times the monthly rent.
No. Subleasing is not permitted.
Yes. All residents are required to maintain renter's insurance throughout their lease term.
Renewal offers are typically provided prior to your lease expiration. Residents can review renewal options and complete the renewal process through the resident portal.
No. Our community does not offer affordable housing.
Yes. We charge a $75 application fee and a $175 administrative fee.
No. While we do not directly provide move-in services, our team is happy to recommend local service providers to assist with your move.
Residents must provide written notice and satisfy all lease termination requirements outlined in their lease agreement. Please contact the leasing office for specific details.
A 60-day written notice is required prior to move-out.
Residents must submit written notice, provide a forwarding address, return all keys and access devices, and leave the apartment in satisfactory condition upon move-out.
We do not charge a security deposit.
Springdale Glen does not require a traditional security deposit. Instead, residents are enrolled in a Security Waiver Program for a monthly fee of $21.00.
No. Utilities are billed separately from rent. Residents are charged a monthly $20.00 trash fee and a $5.00 pest control fee. Water and sewer services are also billed monthly based on usage and applicable billing practices.
Internet service is available through providers servicing the area. Contact the leasing office for current provider options like Comcast & AT&T.
Rent payments can be made online through the resident portal or by using the BILT app for convenient mobile payments. Additional payment options may be available through the leasing office. Please contact the office for more information regarding accepted payment methods.
Springdale Glen charges a monthly service fee in addition to rent and other applicable charges. Please contact the leasing office for current fee amounts and a complete breakdown of monthly charges.
Yes. Resident and guest parking are available throughout the community on a first-come, first-served basis. We do not have assigned parking.
No parking fee is required.
Guests are welcome; however, extended stays may require management approval and must comply with lease guidelines.
No. EV charging stations are not currently available at the community.
Yes. Springdale Glen is a pet-friendly community.
Yes. Springdale Glen charges a one-time pet fee of $300.00 for the first pet and $500.00 for a second pet. In addition, there is a monthly pet rent of $30.00 per pet.
The following breeds are not permitted:
- Pit Bull
- Doberman Pinscher
- American Pit Bull Terrier
- Bull Terrier
- American Staffordshire Terrier
- Rottweiler
- Wolf Hybrid
- Chow Chow
- Akita
- Presa Canario
The community offers pet stations throughout the property and a doggie park.
Community amenities include a swimming pool, fitness center, playground, Amazon Hub, resident clubhouse, and outdoor recreation areas.
Features may include fully equipped kitchens, spacious floor plans, ample storage, private patios or balconies, and washer/dryer in select homes, LED lighting, upgraded light fixtures, and granite countertops in select units.
No laundry facilities on-site.
No designated bike storage is available at this time.
Yes. High-speed internet service is available through local providers.
Packages are delivered directly to the Amazon Hub.
No virtual touring options is available at this time.
No. Furnished apartments are not currently available.
Springdale Glen is conveniently located near shopping, dining, entertainment, public transportation, and major highways throughout the Clarkston and Decatur areas. For additional local highlights, please visit: https://www.springdaleglen.com/mapsanddirections
The community is located in the University Neighborhood. It gives residents an urban feel, minutes from I-85, I-485, and I-77, Uptown Charlotte, and top amenities. For additional local highlights, please visit: https://www.springdaleglen.com/mapsanddirections
Springdale Glen is located within the DeKalb County School District.
Yes. The community hosts resident events and activities every other month throughout the year.
Yes. Residents are expected to comply with community quiet hours and local noise ordinances. Sun–Thur from 10:00 PM–6:00 AM & Fri & Sat from 12:00 PM–7:00 AM.
Noise concerns may be reported to the leasing office during business hours or to local authorities if the issue occurs after hours.
Springdale Glen is a smoke-free community.
Maintenance requests can be submitted through the resident portal, by phone, or by contacting the leasing office.
Emergency issues—such as flooding, loss of AC in extreme heat, electrical hazards, or anything affecting safety—are handled immediately, 24/7. Urgent but non-emergency concerns (like appliances not working properly) are prioritized as soon as a technician is available. Standard work orders are typically addressed within 24–48 hours, depending on the order in which requests are received.
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